Shipping policy

Shipping Policy

Last updated: 19 July 2026

All orders are shipped unopened, in their original boxes, with a tracking number provided for every order. We try to fit as many items as possible into the smallest suitable parcel to keep postage costs down, and our shipping calculator allows you to mix any of our products in one order — so feel free to combine as many items as you like.

Our postage cost reflects Australia Post rates, our primary shipping partner.

Dispatch and Delivery Times

We aim to post all orders within 24 hours of the order being placed. From there, delivery time depends on Australia Post and your location:

●      Metro areas: generally 2–5 business days from when Australia Post receives the parcel.

●      Regional and non-metro areas, particularly outside NSW: please allow up to 10–15 business days.

These are estimates based on typical Australia Post timeframes, not guaranteed delivery dates.

Delivery Address Accuracy

We rely on the delivery details you provide at checkout. If a parcel is delivered to the wrong address because of an error in the address or instructions you entered, we're not able to cover the cost of that ourselves, and you may need to follow up directly with Australia Post to try to recover it. If you spot an error shortly after ordering, contact us straight away and we'll do what we can to update it before dispatch.

Lost, Delayed, or Damaged Parcels

If your order hasn't arrived within a reasonable time past the estimates above, or arrives damaged, please contact us — this is our responsibility to sort out with you, not something you need to chase up with Australia Post yourself.

●      Damaged on arrival: send us photos of the damage as soon as you're able, ideally within a few days of delivery, so we can lodge a claim with Australia Post while it's still fresh. We'll arrange a replacement or refund regardless of how that claim resolves on our end.

●      Lost or significantly delayed: let us know and we'll investigate with Australia Post. If the parcel is confirmed lost we'll provide a replacement (where stock allows) or a refund.

This is separate from, and doesn't affect, your rights under the Australian Consumer Law — you're always entitled to a remedy where what you ultimately receive doesn't match what you ordered or arrives faulty, however long that takes to sort out with the carrier.

Contact Us

Email: alphagemcollectables@gmail.com